Refund policy

Return & Refund Policy – HMHTrends

Last Updated: [24-02-2026]

At HMHTrends, we operate using a dropshipping and white-label fulfillment model, which means products are shipped directly from our trusted suppliers and partners. Because of this, our return policy is structured carefully to ensure fairness to both customers and our business.

Please read this policy before placing your order.

1️⃣ Return Eligibility

We only accept returns under the following conditions:

  • The product is damaged upon delivery

  • The product received is incorrect

  • The item has a manufacturing defect

  • The request is made within 7 days of delivery

To qualify:

  • The product must be unused

  • Must be in original packaging

  • Must include proof of purchase (Order Number)

2️⃣ Non-Returnable Situations

We do NOT accept returns for:

  • Change of mind

  • Wrong size selection (please review size guide carefully)

  • Minor color variations due to screen differences

  • Delays caused by courier services

  • Used or damaged items (caused by customer)

Because we operate on a dropshipping model, returns for reasons other than damage/defect cannot be processed.

3️⃣ Return Request Process

To request a return:

  1. Email: hmhtrendsonline@gmail.com

  2. Provide your Order Number

  3. Attach clear photos or video proof of the issue

  4. Explain the problem clearly

Our team will respond within 24–48 business hours.

Do not return any product without approval.

4️⃣ Refund Process

Once your return request is approved:

  • Refund will be processed after inspection confirmation.

  • Refunds may take 5–10 business days depending on your bank/payment method.

  • Shipping charges are non-refundable (unless the mistake is from our side).

For Cash on Delivery (COD) orders:
Refunds will be issued via:

  • Bank transfer

  • EasyPaisa

  • JazzCash

5️⃣ Order Cancellation Policy

Orders can only be cancelled within 12 hours of placing the order.

After processing or shipment, cancellation is not possible.

6️⃣ Delivery & Fulfillment Notice

As a dropshipping and white-label store:

  • Products are shipped from different supplier warehouses.

  • Delivery time may vary depending on product and location within Pakistan.

  • Slight packaging differences may occur due to white-label sourcing.

We ensure quality checks before dispatch wherever possible.

7️⃣ Contact Information

For any questions regarding returns or refunds:

HMHTrends Customer Support
📩 hmhtrendsonline@gmail.com
📞 0092 303 4953005
Support Hours: Monday – Saturday (10 AM – 7 PM PKT)